In your ticket, please include the following information:

  • The site’s URL and the name of the license/account holder, if other than you.
  • Provide a WordPress admin and/or Infusionsoft/Keap account login, as needed.
  • If the issue involves regular users, please provide a test user to use in testing.
  • If the issue is related to one or more specific pages, please provide the URL’s involved.
  • Provide as detailed an explanation of the issue you’re experiencing as you can.
  • Mention any events that could have affected your site, such as theme/plugin updates.